Shipping Policy
Last updated: July 22, 2026
1. Provider and Contact
Alma Pure™ is a brand of THEKEY LLC.
The operator of the online shop and contracting party for orders is:
THEKEY LLC
Alma Pure
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@myalmapure.com
The business address mentioned above is not a return address.
2. Artisan Manufacturing and Origin
The appropriately marked copper products from Alma Pure are manufactured in India by specialized craft businesses using traditional copper processing methods.
We have deliberately chosen manufacturing in India to preserve traditional craftsmanship, the authenticity of our products, and the quality of the copper used.
Our products are not manufactured using a model of accelerated industrial mass production. Therefore, manufacturing, finishing, and quality control may require additional time depending on the product and availability.
The exact material composition and essential characteristics of each product are specified on the respective product page.
3. International Logistics
After manufacturing in India, products may be transferred to our international logistics center in Shenzhen, China.
There, orders are, in particular:
received and organized;
inspected;
assigned to an order;
prepared for international shipping;
handed over to the shipping partner responsible for delivery.
For this reason, tracking may show China, Hong Kong, or another transit country.
The shipping or transit country shown in tracking does not necessarily correspond to the country of manufacture.
The appropriately marked copper products from Alma Pure are manufactured in India. Shenzhen serves as the hub for international logistics and distribution.
4. Processing and Delivery Times
The estimated total time for processing and delivery is usually 5 to 21 business days from order confirmation.
Business days are Monday to Friday, excluding public holidays.
This period may include, in particular:
checking product availability;
the necessary finishing of the handcrafted product, if applicable;
quality control;
order preparation;
transfer to the logistics center;
international transportation;
final delivery in Germany.
If a product is already available at the logistics center, delivery may be faster.
In cases of limited stock or ongoing artisan finishing, preparation may take longer, without normally exceeding the stated 21 business days.
The delivery time specified on the respective product page takes precedence if it deviates from the general information on this page.
5. Limited Availability
Some of our products are produced in limited quantities.
Availability may depend, in particular, on:
existing stock levels;
the production capacity of craft businesses;
the availability of copper that meets our requirements;
the number of orders received;
required quality controls;
international transportation between production and logistics sites.
A product may be available for order on the website while it is still being finished, inspected, or transported to the logistics center.
In this case, the order will be shipped as soon as the product has been finished, inspected, and released for shipment.
We do not shorten artisanal manufacturing if this could compromise the quality, authenticity, or workmanship of the product.
6. Potential Delays
Delivery times are estimated periods based on normally expected processes.
Delays can occur, in particular, due to:
exceptionally high order volumes;
temporarily limited availability;
artisanal manufacturing;
additional quality controls;
transfers between production and logistics sites;
customs checks;
delays with shipping service providers;
public holidays;
strikes;
extreme weather conditions;
transport disruptions;
governmental measures;
events beyond our reasonable control.
A minor or reasonable delay does not automatically lead to cancellation or refund of the order.
In the event of a significant delay, the customer can contact us at contact@myalmapure.com to inquire about the current status of the order.
Mandatory legal rights of the customer in case of delivery delays remain unaffected.
Unless a different binding delivery date has been agreed upon, the goods will be delivered within the legally stipulated period at the latest.
7. Shipping Confirmation and Tracking
Once the order has been registered with the logistics partner or handed over to a shipping service provider, the customer usually receives a shipping confirmation by email.
This may include:
the tracking number;
the name of the shipping service provider;
a link to tracking;
a link to the order overview.
After the shipping label is created or electronic registration, a few days may pass before the first actual movement is displayed in tracking.
A temporary lack of updates does not automatically mean that the shipment has not been sent or is not being transported further.
For international shipments, multiple shipping and logistics partners may be involved.
The original tracking number may be supplemented or replaced by a local tracking number in the destination country.
8. Delivery Address
The customer is responsible for the completeness and accuracy of the delivery information provided during the order.
The delivery address should include, in particular:
recipient's first and last name;
street and house number;
postcode and city;
country;
apartment number or company name, if applicable;
the name on the doorbell or mailbox;
a valid phone number;
other necessary delivery instructions.
Recognizable errors must be communicated to us as soon as possible at the following address:
We will attempt to correct the address before logistical processing or shipping.
However, a change cannot be guaranteed if the order has already been processed or transmitted to a shipping partner.
We are not liable for delays or failed delivery caused solely by incorrect, incomplete, or outdated information provided by the customer.
Mandatory legal rights remain unaffected.
9. Delivery, Absence, and Collection Points
We recommend checking tracking regularly.
In case of absence, depending on the shipping service provider, the shipment may be:
handed over to a neighbor;
deposited with a property management or reception;
left at a post office;
forwarded to a parcel shop or collection point;
deposited in an agreed secure location;
subject to a second delivery attempt.
The shipping service provider may provide information via email, SMS, phone, or tracking, without necessarily leaving a written notification card.
The customer should collect a shipment made available for collection within the period specified by the shipping service provider.
10. Unclaimed, Refused, or Returned Packages
A package may be returned to our logistics center if it could not be delivered, particularly due to the following circumstances:
incorrect or incomplete address;
missing name on doorbell or mailbox;
invalid phone number;
repeated absence;
uncollected in time;
unjustified refusal of acceptance;
lack of response to contact attempts by the shipping service provider.
If the failed delivery is due to circumstances for which the customer is responsible, the actually incurred and reasonable shipping costs may be demanded before a renewed shipment.
This does not apply if the failed delivery was caused by THEKEY LLC, the shipping service provider, or another circumstance for which the customer is not responsible.
Refusal of acceptance or failure to collect does not automatically replace a clear declaration of withdrawal.
If the customer wishes to withdraw from the contract, they must inform us accordingly on our Returns & Refunds page.
11. Shipments Marked as Delivered
If tracking indicates delivery, but the customer states they have not received the shipment, they must contact us as soon as possible at the following address:
Before contacting us, the customer should, if possible, check:
mailbox and entrance area;
agreed or possible drop-off locations;
household members or family members;
neighbors;
property management or reception;
parcel shops and collection points;
the delivery address provided in the order.
To initiate an investigation, we may request reasonable information, in particular:
order number;
confirmation of the delivery address;
written declaration of non-receipt;
documents requested by the shipping service provider;
further information necessary for the investigation, if applicable.
In case of a justified suspicion of theft, a corresponding declaration or report may be required in appropriate cases, as far as this is reasonable and justifiable.
Initiating an investigation does not automatically lead to a refund or replacement delivery.
The solution will depend on the outcome of the investigation and the customer's legal rights.
The "delivered" status is an important indication of delivery but does not constitute irrefutable proof.
12. Transfer of Risk
For consumer orders, THEKEY LLC generally bears the risk of accidental loss or accidental damage until the time the customer or a third party designated by them, who is not the shipping service provider, actually receives the goods.
After proper handover, the customer is responsible for the safe keeping and proper handling of the package and product.
If the customer independently commissions a shipping service provider that was not offered by us, the special legal regulations regarding the transfer of risk may apply.
13. Products Damaged During Transit
The customer should check the package and the delivered products as soon as possible after delivery.
If a product is damaged, incomplete, or does not match the order, please contact us as quickly as possible at:
Please submit, if possible:
order number;
description of the problem;
photos or videos of the product;
photos of the inner and outer packaging;
photo of the shipping label.
This information helps us to investigate the damage and, if necessary, assert claims against the shipping service provider.
The request for photos or additional information does not restrict the customer's legal rights.
Please do not return the product to any address without our return instructions.
In case of confirmed transit damage, incorrect delivery, or a statutory product defect, the statutory warranty rights apply. The necessary costs of subsequent performance are borne by THEKEY LLC.
14. Changing or Cancelling an Order
Requests for changes or cancellations must be sent as soon as possible to the following address:
We will attempt to make the change or cancellation before the order is processed, registered with the logistics center, or handed over to the shipping service provider.
A change or cancellation cannot be guaranteed if logistical processing has already begun.
If the order has already been shipped, the customer must generally await delivery and can then exercise their statutory right of withdrawal in accordance with our Returns & Refunds page.
The statutory right of withdrawal is not limited by this.
15. Returns
Returns should not be sent without prior contact to:
the business address in the United States;
the sender address on the received package;
a warehouse or logistics center found independently on the internet;
an address other than the return address provided by our customer service.
Please contact before returning:
Our customer service will provide you with the return address applicable to your order and the necessary instructions.
Prior contact serves for correct assignment and processing of the return. The statutory rights of withdrawal and warranty do not depend on approval by THEKEY LLC.
The full terms, costs, and deadlines can be found on our Returns & Refunds page.
16. Contact
For questions regarding the processing, manufacturing, delivery, or tracking of your order:
THEKEY LLC
Alma Pure
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@myalmapure.com
The business address mentioned above is not a return address. The relevant return address will be provided by our customer service after contact.